Privacy Policy

Avela Health Privacy Policy
Last Updated: September 9, 2024

This Privacy Policy is designed to inform users of how Avela Health, Inc. (“Avela Health”, “we”, “us”, or “our”) and its affiliates gather, use, and protect personal information collected via our Service. For purposes of this Privacy Policy, the “Service” includes: (1) the websites owned or operated by Avela Health or its affiliates, subsidiaries, or related companies, including but not limited to www.avelahealth.com and app.avelahealth.com (collectively, the “Site”); (2) the Avela Health mobile application (the “App”); and (3) Avela Health’s subdomains and all related services and products provided in connection with the App or Site.

INTRODUCTION

By using the Service, you accept and expressly consent to the terms of this Privacy Policy and to our use and processing of Personal Information (as defined herein) for the purposes set forth. “You,” “your,” or similar terms refer to you as a user of our Service. By accepting our Privacy Policy during registration or by using the Service, you expressly consent to our collection, use, disclosure, storage, and processing of your Personal Information in accordance with this Privacy Policy.

INFORMATION COVERED BY THIS PRIVACY POLICY

This Privacy Policy covers how Avela Health treats your personally identifiable information that could be used to identify you (“Personal Information”). This includes, but is not limited to, information you transmit or submit in connection with your use of, or interaction with, the Service, such as your name, address, email address, phone number, or other contact information. It may also include details like your IP address, health-related information, or any other information you choose to share via the Service.

INFORMATION COLLECTED BY THE SERVICE

Avela Health collects Personal Information that you choose to provide to us in connection with your use of the Service, regardless of how it is provided. The collection of Personal Information may occur in the following ways:

1. Registration / Enrollment

We collect Personal Information during registration, such as your name, email, login, password, phone number, date of birth, and other relevant details necessary for your use of the Service.

2. Health Information

We collect information related to your health or the health of your child, such as medical history, healthcare status, prescriptions, assessments, and other health-related data, provided by you or others on your behalf.

3. Information from Health Care Payers or Employers

If you are accessing the Service through your health insurance or employer, we may receive additional information from these entities.

4. User Content

We collect any information or content you submit through the Service, such as messages, chats, images, videos, reviews, and other types of submissions.

5. Automatically Collected Information

We may use automated tracking methods (e.g., cookies, web beacons, GPS data) to collect information about your use of the Service, such as browsing actions, equipment details, and location data.

6. Demographic Information

We collect demographic information, such as your age, gender, geographic location, and insurance information, to provide more personalized services.

7. Surveys and Assessments

From time to time, we may send you surveys and assessments to collect information that helps us understand your needs related to supporting neurodivergent children and family dynamics.

8. Augmenting

We may augment your Personal Information with information from third parties, such as analytics providers or partners, to provide a better user experience.

USER CONSENT FOR COMMUNICATIONS

By registering for and using the Avela Health Service, you consent to receiving communications from us as part of the Service’s features. These communications may include updates about the Service, health-related resources, and other relevant information necessary for account management or your health journey. Your consent to receive these messages is given at the time of registration and may be modified by you in your account settings or by contacting support at support@avelahealth.com. Marketing communications are optional, and you may opt out of these separately by following the instructions in each email or by contacting us directly.

COOKIES, WEB BEACONS, AND OTHER TRACKING TECHNOLOGIES

We use technologies like cookies and web beacons to collect and store usage information about your interaction with the Service. These technologies help us assess the performance of the Service, personalize your experience, and deliver targeted advertising. You may choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Service.

ANALYTICS TOOLS

We use tools like Google Analytics and Facebook Pixel to better understand how users interact with our Service. These tools provide anonymous data on user behavior, which helps us improve our services and target advertisements more effectively.

HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

Avela Health will not rent or sell your Personal Information. We will only share it with others in connection with providing the Service or as otherwise permitted by law.

Using Your Personal Information

We use your Personal Information to:

Provide you with the Service;
Communicate with you regarding the Service;
Verify your identity and process payments;
Improve the Service through data analysis, troubleshooting, and development;
Respond to your inquiries and feedback;
Send you information related to health education, resources for families with neurodivergent children, or information about other Avela services;
Create de-identified or aggregated data for research and analysis.

Disclosing Your Personal Information

We may disclose Personal Information:

To healthcare providers for treatment, payment, or operational purposes;
To health insurance companies or employers for billing purposes;
To third-party service providers who assist in operating the Service;
To comply with legal or regulatory requirements, including responding to subpoenas or court orders;
In connection with a merger, acquisition, or sale of our assets;
With your consent or as otherwise permitted by law.
With your consent or as otherwise permitted by law.

USE / DISCLOSURE OF INFORMATION SUBMITTED TO GROUPS

Certain features of the Service may include group discussions or shared encounters, such as community forums, group therapy sessions, or chatrooms. Any information you disclose in these settings may be visible to other users and providers. Avela Health is not responsible for the use of any information you voluntarily share in group settings.

CONFIDENTIALITY AND SECURITY

Avela Health takes reasonable steps to secure your Personal Information. We use encryption and secure technologies to protect data transmission and storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the security of your information. You are responsible for safeguarding your account credentials and access to the Service.

ACCESSING AND CHANGING YOUR INFORMATION

You can request changes to your Personal Information or obtain additional information about our data collection practices by contacting us at hello@avelahealth.com. You may also update your profile information directly through the Service.

CHILDREN’S PRIVACY

The Service is not directed to children under the age of 18, and we do not knowingly collect information from children without parental consent. If we become aware that a child under 18 has accessed the Service, we will take steps to delete their information.

OPT-OUT

You may opt out of receiving marketing communications from Avela Health by following the opt-out instructions included in our emails or by contacting us at hello@avelahealth.com. You will continue to receive administrative communications related to your account and the Service.

CHANGES TO OUR PRIVACY POLICY

Avela Health reserves the right to modify this Privacy Policy at any time. If we make significant changes, we will notify you through the Service or via email. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

PROTECTED HEALTH INFORMATION

Some of the information you provide may be classified as Protected Health Information (PHI) under HIPAA. PHI is subject to the Avela Health Clinic’s Notice of Privacy Practices (NPP), which governs how healthcare providers associated with Avela Health use and disclose your health information.

USERS OUTSIDE THE UNITED STATES

The Service is intended for use within the United States. If you access the Service from outside the U.S., you consent to the transfer, storage, and processing of your data in the U.S. in accordance with this Privacy Policy.

QUESTIONS AND SUGGESTIONS

If you have any questions or suggestions, or if you would like to update your information, please contact us at support@avelahealth.com.